evee authorises a $500 security deposit on your default payment method 24 hours before the start of your booking. The hold is released 48 hours after your rental if the car is returned undamaged and the pending transaction will disappear from your bank statement in 5-10 business days (depending on your bank).
What happens to my security deposit if I damage the car?
If your host reports damage upon the return of your rental, evee will capture your security deposit until the matter is resolved.
What happens if I don't have enough funds in my account?
We authorise the security deposit 24 hours before the start of your booking - if you don't have enough funds in your account when the transaction is attempted, our system will automatically retry every 4 hours until it is successful. Please ensure you top up your account in this time, otherwise the booking cannot go ahead.
*We are working on a 'manual charge' option that would allow you to manually authorise the security deposit after a failed attempt (for those situations where the automatic retry is not suitable).