It is normal for a car to sustain a little bit of damage over its lifetime as a result of continued usage - this is considered wear and tear. The below article is here to help you decide what is fair wear and tear, and what damage is significant enough that a renter should be liable for the cost of repair. If you have any doubts, please contact evee support.
Dents and deformation
Fair wear and tear ✅
- Minor dents and deformation to the underbody
- Where the car is more than 1 year old, dents under 20 mm in diameter where the paint has not been broken and the metal is not exposed
Not fair wear and tear ❌
- Dents of any diameter on the bonnet, roof, wheel arches, style lines, door sills or edges, and panel creases
- Dents greater than 20 mm in diameter
- Multiple dents in one area, regardless of size
- Any damage affecting or penetrating the paintwork
- Hail damage
Stone chips
Fair wear and tear ✅
- Any stone chip that has not penetrated down to the metal
- Where the car is less than 1 year old, stone chips that are less than 1 mm in diameter. No more than 5 per panel
- Where the car is more than 1 year old, stone chips that are less than 2 mm in diameter. No more than 5 per panel
Not fair wear and tear ❌
- Any stone chip that has penetrated down to the metal
- More than 5 stone chips to an area
Scratches
Fair wear and tear ✅
- Scratches that have not penetrated through to the base metal and can be polished out
- Where the car is less than 1 year old, scratches that are less than 20 mm in length
- Where the car is more than 1 year old, scratches that are less than 25 mm in length and less than 1 mm wide
Bumpers
Fair wear and tear ✅
- Light scuffing or scratches on bumper where there is no paint penetration and can be polished out
- Less than 5 stone chips on bumper and less than 3 mm in diameter
- Where the car is more than 1 year old, scratches under front bumper lip less than 50mm in length
Not fair wear and tear ❌
- Any broken/cracked paint
- Bumper that is broken, cracked, deformed, buckling, or misaligned
- More than 5 scratches that cover a quarter of the bumper
- Dents more than 25 mm in length
- Damage to textured bumper
- More than 5 stone chips to an area
- Stone chips down to the metal and more than 3 mm in length
- Scratch under front bumper lip more than 50 mm in length
Wheels and tyres
Fair wear and tear ✅
- Light scratches or scuffing to rim up to 20 mm in length and not down to alloy rim
- Scratches or scuffing to wheel side wall of any length (must not have punctured sidewall)
- Tyre punctures that can be fixed by a tyre repair kit
- Light scratches or scuffing to wheel hubcaps up to 25 mm in length and no more than 2 per hub cap
Not fair wear and tear ❌
- Wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap
- Alloy rims that are cracked, buckled, gouged or mismatched or not the original rim
- Scuff marks to alloy rim more than 20 mm in length
- Tyre tread or sidewall damage that makes the tyre unroadworthy, e.g. cuts, bulges, gouges, and flat spots
Windscreen and windows
Fair wear and tear ✅
- Light scratches, minor chips, bullseyes and stars less than 2 mm in length and can be filled with resin
Not fair wear and tear ❌
- Any cracks or holes that may worsen over time or make the car unroadworthy
- Cracks in the primary and critical vision area of the windscreen (not the edging)
Interior
Fair wear and tear ✅
- Light marks that can be removed by vacuum or general cleaning
Not fair wear and tear ❌
- Any permanent damage caused by harsh or corrosive materials
- Tears, cuts, scratches, holes or burns
- Any damage to the structure, shape or positioning of a seat
- Excessive oil, grease, soil, mud or sand outside of regular day to day use
- Evidence of smoking in the vehicle
- Stains or marks that cannot be removed by general cleaning or require steam cleaning
- Cracks and deep scratches more than 4 mm on touchscreen
Keys, accessories and equipment
Fair wear and tear ✅
- Minor cosmetic damage that does not affect the functionality of the keys, accessories and equipment
Not fair wear and tear ❌
- Damage caused by incorrect fitting of accessories, e.g. snow chains and roof racks
- Removal or damage to any item supplied with the vehicle, e.g. tools, spare tyres and first aid kits
- Damage to the charge port such that charging cannot occur
- Damage to the portable charger such that charging cannot occur