At evee we have a strict verification process that all evee members need to complete before making a booking request.
As the host, you can arrange an agreed location and time to handover the vehicle to the renter. It is important to request their driver’s licence, match the ID with a credit card and/or other document to the booking confirmation details. If you are unsure about the renter’s identity, do not hand over the vehicle. Contact our team for assistance and we will be able to assist in the verification process.
Important! When arranging vehicle pick-up and drop-off please choose a location other than your home address, that is public and has CCTV cameras. This is to ensure you and your family are protected.
Please be sure to only handover the vehicle to the authorised main driver, the person who made the booking.
During the handover process, it is important to explain to the renter any conditions and expectations you have regarding the rental period i.e. returning the vehicle at a specific level of charge, whether they can use Supercharging free of charge, if the car is to be clean, and etc. As it is many renter’s first time driving an electric vehicle, we do appreciate when hosts go over how to operate and interact with the many features that are not in a standard ICE car. This gives both the renter and yourself peace of mind that they understand what and how certain components of the car are. It also provides renters a personal and unique experience that the traditional car rental model does not.
We provide a condition report guideline in your booking confirmation email if unsure what to do. Alternatively, if you can find the handover checklist here.
Please take detailed photographs and complete a video walkaround of the vehicle before and after each rental. In addition, have photos of the odometer before and after the rental. The more records you have the easier it is for us to mediate a dispute should one arise. This includes taking photos of areas that you least expect such as the sunroof and bottom sides of the car.
Finally, hosts should encourage the renter to take photos of the car as well for their own records when a damage incident occurs.
A Note on Remote Handovers
If you are going overseas for a long period of time, get in touch with our team via email@example.com. We may be able to manage your car rentals while you are away.
You can manage Tesla vehicle access through your Tesla account or third party apps, such as Teslender. Otherwise, we do recommend you have someone you trust, such as family or friends, to do the handover for you while you are away. Please make sure they follow the above steps on how to do a handover.
For other electric cars, you can use a secure remote key access box such as IglooHome. These are becoming more popular as the sharing economy grows.
In 2016, the ACCC found that Hertz was at fault for charging customers for pre-existing damage that was not the fault of the renter. As such, this has set precedence and so it is important to take your time to look over your car carefully for any existing damage and make the renter aware of the damages before they begin their rental. Damages that are pre-existing are not considered damages the renter is liable for.
In the event the renter causes more damage to the pre-existing damage, it is reasonable that the renter will be responsible and cover partially for the cost of repairs. This applies to each pre-existing damage on the vehicle before the car was picked up if present in the photos and video.