We understand things can happen suddenly and can be very stressful. This is why evee has partnered with the NRMA to provide a worry-free experience. All the vehicles on our platform are covered with free roadside assistance, including the callout fee and towing, for renters. This excludes any damage repairs.
If you are in need of roadside assistance, like a flat tyre, please call 1300 369 349 and quote the vehicle registration number. Please make sure to contact the owner of the vehicle as well so that they are aware of the situation.
For some vehicles, you will need to clarify that you are renting the vehicle via evee Australia. If you are in Victoria, please let the NRMA agent know so that can redirect you to RACV who provides customer support on behalf of NRMA in Victoria.
If you are in an emergency situation, such as being involved in an accident, please contact our emergency hotline on (02) 5564 0003.